Shipping Policy:

1. Shipping Options:

• We offer standard shipping to domestic locations. Expedited shipping options may be available at an additional cost. International shipping is also available with specific terms and conditions.

2. Free Shipping Threshold:

• Enjoy free standard shipping on orders above 13 JOD. For orders below this amount, standard shipping fees will apply.

3. Delivery Time:

• Our standard delivery time is typically 3 Days. Please note that delivery times may vary based on the shipping destination. Expedited shipping options are available for those who require faster delivery.

4. Order Processing:

• Orders are processed within the same order day, and will be dispatched within the same day

5. International Shipping:

• For international orders, please check our website for specific details regarding shipping options, fees, and estimated delivery times. Customs duties and taxes may apply and are the responsibility of the customer.

6. Delivery Address:

• Ensure accurate delivery information during checkout. We are not responsible for delays or additional charges resulting from incorrect or incomplete delivery details provided by the customer.

7. Contactless Delivery:

• To prioritize safety, we offer contactless delivery options. Delivery personnel will follow specific instructions to ensure a secure and convenient delivery experience.

8. Shipping Updates:

• Customers will receive email notifications regarding order confirmation, dispatch, and tracking information. Stay informed about your order’s journey to your doorstep.

Return Policy:

1. Eligibility:

• Returns are accepted within Two days of receiving your order. To be eligible for a return, items must be unused and in their original packaging.

2. Initiating a Return:

• To initiate a return, please contact our customer support team via support@mauvepremium.com . Provide your order number, screenshot of ordeer and reason for return. Our team will guide you through the return process.

3. Return Condition:

• Returned items must be in their original, unopened condition to qualify for a refund. We reserve the right to refuse returns of opened or partially used items, except in cases of product defects.

4. Restocking Fee:

• A restocking fee may apply to returned items. Details regarding any restocking fees will be outlined during the return process.

5. Refund Processing:

• Refunds are processed within 7 days after receiving the returned items. The refund will be issued to the original payment method.

6. Return Shipping:

• The cost of return shipping is the responsibility of the customer, unless the return is due to a mistake on our part. In such cases, a return shipping label may be provided.

7. Non-Returnable Items:

• Certain items, such as those with hygiene or safety concerns, or damaged may be non-returnable.

8. Quality Concerns:

• In the rare event of quality concerns or defects, please contact our customer support immediately. We will address the issue promptly and may arrange for a replacement or refund.

9. Return Address:

• The return address will be provided by our customer support team during the return initiation process. Please ensure the correct return address is used to prevent delays.

10. Customer Satisfaction:

• We are committed to customer satisfaction. If you have any concerns or questions regarding our shipping and return policies, please reach out to our customer support team for assistance.